Terms and Conditions
- I understand that all items shipped out are in good condition. Mel’s Collection will only replace INCORRECT items and BROKEN items (right after opening the package it’s broken) free of charge.
- While online shopping is convenient, it has risks especially receiving the package later than expected. I agree to contact the courier DIRECTLY regarding any shipping concerns or delays. (we can help you with contacting them)
- Production is 1-3 days. For items exceeding 40 pcs, it may take a little bit longer.
- I understand that online tracking of package is not always up to date. Tracking numbers will appear on websites approx. 1-3 days after informing you that the item has already been shipped. Again, Mel’s Collection has no control over the delays caused by the courier.
- I agree that Mel’s Collection is not liable for any delays caused by the shipping company. I agree to not blame Mel’s Collection for any shipping delays because we don’t have any control with regards to shipping.
- Mel’s collection does not promise anybody pictures of finished products. There is a huge volume of orders coming in everyday and since ALL ITEMS are hand-made, requesting for picture of each item every time from a bunch of customers will consume our time and will cause shipping delays. We post a lot of sample finished products so that you will be able to imagine how it will look like. As much as we would like to grant this request to everyone, it’s not that easy to accomodate. Customers who REQUIRE photos of finished products should be willing to receive the items +1 delay.
- I agree to adhere to all rules such as:
- No payment submission, no production.
- Incomplete payment, no shipment.
- Incomplete address, no shipment.
- I am informed that if there is something missing or incorrect in the details I inputted (especially address) this may cause shipping delay.
- I agree to be proactive in contacting the courier when package is delayed. (it is possible to pay for another set of shipping fee if it is returned to sender.)
- When items are shipped back to us (mels collection) due to incorrect address or any reason we will need you to pay another set of shipping fee)